Terms of service


These general terms and conditions (hereinafter referred to as "GTC") apply to all contracts concluded with Montanita KLG. The customer accepts these terms and conditions and agrees to them as soon as he places an order.

Deviating regulations are only valid if they have been expressly agreed in writing between Montanita KLG and the customer. < / span>


The photos from the online shop www.montanita.ch are not covered by the contractual agreements. The products are made by hand, which is why there are deviations in size, weight, shape, color, etc. possible are. The Montanita KLG assumes no responsibility in these or similar cases.

Order and sales contract

Orders can only be placed via the online shop on the www.montanita.ch website. The offer on the website is non-binding. The respective order confirmation from Montanita KLG is generally decisive for the scope and execution of the delivery. With this confirmation of the order, a purchase contract is concluded. There is no entitlement to amendment or cancellation of the sales contract. The Montanita KLG reserves the right to refuse an order if there are disputes with a customer about the payment of previous orders. p>

If an order is placed in the online shop in advance (bank transfer), a payment period of 10 days from receipt of the order confirmation applies. The products will be shipped after receipt of payment. If the invoice amount is not received, or not received in full, within 10 days (due to non-payment or due to the transfer of deposit or transfer fees to the recipient), there is no longer any entitlement to delivery of the ordered goods. The purchase contract becomes null and void. The order can then be canceled by Montanita KLG without further notification.

If, for whatever reason, the ordered goods are no longer available in the shape and size offered, although they were indicated as available during the ordering process, the customer will receive a message to this effect and, if necessary, a proposal for a replacement delivery. If the customer does not agree, he can cancel his order at no additional cost by email to info@montanita.ch .


Shipping is to Switzerland and Liechtenstein, this is done with Swiss Post AG, usually as an insured package.

When the order is sent, the risk of loss or damage passes to the recipient; claims may be made to the carrier. If the shipment to Switzerland and Liechtenstein is made as an uninsured shipment (e.g. as a letter) at the express request of the customer, the customer bears the full risk of the shipment being lost. If a shipment cannot be delivered to the address given by the customer and is returned, the customer bears the costs for a new shipment, even with insured shipping.

Delivery times given by the Montanita KLG are to be regarded as guidelines. Your information is given to the best of our knowledge, but without guarantee. In particular, the Montanita KLG has no influence on delivery delays if these arise on the part of Swiss Post AG, another logistics service or customs. If a partial delivery is required, please let us know in the comments field of the order. We reserve the right to charge additional fees for partial deliveries.

Returns, defects and warranty

The customer is obliged to check the received order for completeness and correctness upon receipt. Transport damage that is visible from the outside and is obviously due to incorrect handling of the package during transport must be reported to Swiss Post AG or to another logistics service provider commissioned with the respective delivery; if necessary, in this case acceptance of the delivery must be refused. Other damage, defects and complaints are to be Montanita KLG immediately after receipt of the order by email (info@montanita.ch ) to communicate.

A return is only possible if goods other than those ordered have been delivered or if there are damage or defects that are clearly the Montanita KLG , then Montanita KLG must be informed in writing before the return . In these cases, customers get their money back including shipping costs. In all cases mentioned, reimbursements are only possible to a postal or bank account with an IBAN number.

The Montanita KLG assumes no responsibility or warranty for damage on the part of the customer caused by improper use of the washing, cleaning and cosmetic products supplied .

Prices and shipping costs

The prices of the products from Montanita KLG, as stated on www.montanita.ch, or in an order confirmation are final prices, are in Swiss Francs (CHF) and include 7.7 percent VAT. The amount charged to the customer corresponds to the price of the order confirmation, on which the shipping costs and any discounts are listed. The prices listed on the order confirmation are binding. If the wrong price of a product is accidentally given, the Montanita KLG reserves the right to change the price after consultation with the customer to change or, if they wish, to cancel the order.

Shipping costs are shown separately. The amount of the shipping costs is calculated online.


Payment is made by credit card (AMEX, Visa, Mastercard), Apple Pay or PayPal.

When ordering in advance, a payment period of 10 days from receipt of the order confirmation applies. In all cases, payment must be made by (online) bank transfer to the account of Montanita KLG . Any transfer or deposit fees are to be borne by the customer in any case. Customers receive the bank details for the transfer by email. Payment slips are generally not sent.

Commercial customers

For commercial customers and resellers, in addition to these terms and conditions, the “Conditions for resellers”, which can be requested in writing.

Privacy Policy

Montanita KLG undertakes to respect the principles of the federal law on data protection. All personal data transmitted by the customer will be treated confidentially and will not be passed on to third parties under any circumstances. The customer has the option of changing his personal data or requesting deletion at any time.

Applicable law and place of jurisdiction

The terms and conditions and the legal relationship between the Montanita KLG and customers are subject to Swiss law. The exclusive place of jurisdiction is at the headquarters of Montanita KLG .

Stäfa, November 2020